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Atlogix provides a comprehensive range of Voice/Web-based Contact and Front Office Services that span Collections, Sales and Marketing, Technical Help Desk and Customer Care. Highly trained associates working under experienced supervision and stringent quality standards deliver services that consistently meet customer expectations and Process SLA's. Following services are offered by Atlogix Software Solutions Pvt. Ltd
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| Front Office Support |
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Customer Inquiries |
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A customer who enquires about a product knows the company and the product. S/he is a valuable sales lead in clinching an order. We take care to see that each customer gets the information s/he needs, and promptly at that. We realize that time is important. In today’s fast-paced, competitive business environment it is vital to combine the full power and flexibility of our Customer Interaction Services to your exclusive benefit.
Inquiries are the first contact that a prospective customer has with the organization. Therefore it is important to handle every enquirer with respect. We understand the importance of being customer centric and make every attempt to be as helpful as possible. In-built in our services are:
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• Highly trained voice/web-based associates
• Respect for customers’ needs and prompt answer to inquiries
• Provide correct information and be helpful
• Ensure repeat business for clients
• Create both online and offline interfaces |
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Besides, we have the ability to customize our services to suit the needs of our clients. Our services can integrate across functions like Sales Lead Generation, Sales, Collection, and Technical Help Desk. We understand our clients’ businesses the same way they understand their customers’. After all, they need a customer inquiry interface that will optimize their sales regardless of their budget. Talk to us. |
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Customer Services |
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Atlogix helps you optimize your support process by providing the tools necessary to meet or exceed your customer’s service expectations. Our Customer Interaction Services is designed to improve the effectiveness of teamwork across development, marketing, and customer support by connecting your teams seamlessly. Our interface consists of:
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• Service process automation and optimization
• Ensuring customer satisfaction and delight
• Increasing efficiency and productivity of support services
• Reducing overall support costs of clients
• Online and offline interfaces for faster problem solving |
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Moreover, our online interface ensures faster online access to all sales and service-related data in almost real time. Need we say more? If you feel we do, contact us and we will discuss and find a solution to your service problems. |
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| Technical Support Services |
Looking for technical support? That too from a remote location? Our managed services can take care of your entire technical support services. When we say technical we mean all technology related functions. We have system engineers, network engineers, managers, and qualified and trained associates working for us.
Based on our knowledge of the corporate world and our background in developing and implementing e-commerce technology, systems engineering, business process re-engineering, outsourcing, and consulting, we can work as an extension of your team, on-site or off-site to deliver results. Our technical support services include:
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• System engineering and managed services
• Business process re-engineering
• Business process outsourcing and consulting
• Voice and web-based outsourcing services
• Data research and data mining
• Complaint and trouble-ticketing services
• Online web-based interface and services |
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We have qualified management graduates and engineers who can offer you the correct solution to your technical support problems. They can devise a technical support system to match your precise requirements.
Sounds complicated? Not for us. We specialize in making complicated things simpler for our clients. Talk to us by dropping a query in “Contact Us” to find out how. |
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| IT Help Desk Services |
Want to outsource your IT help desk? Many companies already have. Setting up and running a help desk for your customers is no easy task. But, a help desk is necessary for any forward-looking company wanting to make its presence in the competitive business environment of today.
So how do you satisfy every customer’s queries without having to answer the same questions repeatedly? Encouraged by our e-commerce success we have developed our own IT help desk application and can tailor it to your needs. Our IT help desk matrix involves the following:
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• Voice and email support
• Trouble-ticket application development and support
• Online chat application and support
• Online web-based interface and support |
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We have the expertise and experience to set up an IT help desk services solution. We have tried and tested it in our own e-commerce businesses and the success rate has been very high. We have modules for Internet, Intranet, offline help, and online help.
So, if you are thinking of freeing your personnel from cumbersome repetitive queries from customers, we have the perfect solution for you. Outsource it to us. You wouldn’t have to spend another minute working without a viable customer service solution. You can trust us to develop a permanent help desk for you.
In fact, let us be your help desk! We are waiting to hear from you from our “Contact Us” page.
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| Web Based Responses |
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Email Support |
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We live in a wired world. People need instant answers to their queries, that too, by email. In addition to voice, email has emerged as a major means of requesting information and redressing customer complaints.
We have implemented an efficient and effective email module for our e-businesses. The response has been, well, overwhelming. Therefore we started taking on outsourcing projects for major multinational companies. We were able to convert most of our inquiries into orders. Our email support module involves:
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• Setting up email accounts
• Setting personal email support
• Developing automated email responder
• Emailing automation and monitoring |
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| Our email answering system assures customers of a reply within twenty-four hours. Needless to add, we monitor all emails to ensure accuracy of information provided. Privacy of information is of paramount importance and we guard our clients’ information as we would our own!
Want to probe a little more? Drop us a query using our “Contact Us” section and we would only be too glad to be of help. |
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Live Chat Support |
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Live chat is a natural corollary of Internet chat by which you can increase revenue opportunities and adopt a proactive approach to online sales. By initiating interaction with customers and supplying helpful information before they leave your site, you can dramatically reduce shopping cart abandonment and increase average order size.
We have designed our own chat support interface for our e-business sites and have achieved success in improving sales at what could be termed the Internet’s “point of sale.” The same interface can be customized to your needs. Our live chat support interface consists of:
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• Developing the client’s live chat support application
• Preparing content for live chat queries
• Tracking visitors to the website
• Engaging visitors having trouble with site functionality
• Web-based reports of live chats and logs |
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We have actually measured our success through live chat support in our e-businesses. Therefore we speak from experience. With our expertise, we can set up a live chat support system and make it work for you.
So talk to the experts, that are us. We will guide you on installing the live chat support interface for your website and even train you on how to handle customers at the Internet’s “point of sale.” Send us a query on our “Contact Us” page. We will only be too glad to give you more information.
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